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Customer Success Manager - Industrial

Claroty

Claroty

Customer Service, Sales & Business Development
United States
Posted on Sunday, February 4, 2024

Description

Claroty empowers the world's largest enterprises to secure their cyber-physical systems across industrial (OT), healthcare (IoMT), and enterprise (IoT) environments: the Extended Internet of Things (XIoT). The Claroty Platform integrates with customers’ existing infrastructure to provide a full range of controls for visibility, risk and vulnerability management, threat detection, and secure remote access. Our platform is deployed by hundreds of organizations at thousands of sites across all seven continents.

Launched by the famed Team8 foundry in 2015, Claroty is headquartered in New York City, with employees across the Americas, Europe, Asia-Pacific, and Tel Aviv.

Claroty is the most well-funded cyber-physical systems security company, having raised over $635 million through the end of 2023 from leading venture capital firms including SoftBank, Bessemer Venture Partners, Temasek, Team8, Standard Investments, Rockwell Automation, Schneider Electric, and others. In March 2024, the company secured an additional $100 million in strategic growth financing, with participation from Delta-v Capital, AllianceBernstein, Toshiba, and others.

At Claroty, we are looking to hire individuals who embody our core values: People First, Customer Obsession, Strive for Excellence, and Integrity.

We always search for energetic people who will get excited about these values and make a difference.

We are looking for an exceptionally gifted Customer Success Manager to join our growing team of the most outstanding and creative minds in cybersecurity.

Responsibilities

As a growing organization and becoming an OT Cyber Security leader, Customer Success is vital to our long-term strategy. Our Customer Success Managers are our customers’ trusted advisors who represent their needs and help them reach their goals while supporting sales and growth opportunities.

As a Customer Success Manager in Claroty, you will:

  • Create and cultivate deep and meaningful relationships with our top customers and build their loyalty towards Claroty, from the onboarding stage, and throughout the customer journey.
  • Get the customers' feedback and represent their voice within the organization to improve our products and address customers' business needs.
  • Take accountability for the success of Claroty's customers, their satisfaction, and the value they get from our products by taking their perspective and business needs as a priority.
  • Communicate effectively within the Customer Care team and across other departments such as Support, Marketing, and Product Management.
  • Share responsibility with the sales team for renewals and upsells, identifying and supporting expansion opportunities.
  • Enhance and deliver a value journey to the customer, enabling their adoption and optimizing their use of Claroty products.
  • Communicate new product features and services to customers and provide feedback to the business.

Requirements

  • Proven track record of 4+ years of experience as a Customer Success Manager or/and Technical account manager in a successful and fast-growing B2B organization.
  • Experience in the cyber-security domain.
  • Strong empathy for customers AND passion for revenue and growth.
  • Customer-centric mindset, with the ability to identify key champions and potential areas of expansion.
  • Self-learner and self-starter, able to become a product expert and customer advocate.
  • Excellent communication and presentation skills, online and in-person.
  • Highly organized with strong attention to details.
  • Relevant Bachelor’s degree; preference for computer science or related engineering degree.
  • Ability to travel (25%).

Expected base salary of $125,000- $150,000 + commission. This is a good faith estimate but does not include equity, bonus, commissions, or other forms of compensation. Pay will be by experience level, but those outside of the salary band are welcome to apply.

Claroty is an equal-opportunity employer and is committed to fostering a diverse and inclusive work environment for all. We encourage applications from candidates of all diverse backgrounds.

Please see our “Candidate Privacy Notice” here.