IT Operations & Helpdesk Engineer
Claroty
Description
We’re looking for a talented and dedicated IT Operations & Helpdesk Engineer to deliver fast, reliable technical support to Claroty’s global users and take the lead on day-to-day IT operations and helpdesk tasks.
This is an amazing opportunity to join a highly technical team, work closely with cross-organization units, and grow your skills in a fast-paced, collaborative environment.
*** This position is on-site and requires working from the office five days a week ***
About Claroty:
Claroty is on a mission to secure cyber-physical systems across industrial, healthcare, commercial and public sector environments: the Extended Internet of Things (XIoT). The Claroty Platform integrates with customers’ existing infrastructure to provide a full range of controls for visibility, exposure management, network protection, threat detection, and secure access. Our solutions are deployed by over 1,000 organizations at thousands of sites across all seven continents.
Claroty is headquartered in New York City, with employees across the Americas, Europe, Asia-Pacific, and Tel Aviv. The company is widely recognized as the industry leader in cyber-physical systems protection, with backing from the world’s largest investment firms and industrial automation vendors, as well as recognition from KLAS Research as Best in KLAS for Healthcare IoT Security, the Deloitte Technology Fast 500, the Forbes Cloud 100, and the Fortune Cyber 60.
Responsibilities
- Provide hands-on technical support to employees across global and local offices.
- Troubleshoot issues related to hardware, software, network, and SaaS platforms.
- Manage user accounts and permissions across Azure, Google Workspace, HiBob, and other tools.
- Document technical issues, resolutions, and process improvements.
- Assist in onboarding and offboarding processes.
- Collaborate closely with teams such as Security, Business Applications, and others during day-to-day operations.
Requirements
- 4–5 years of experience in Helpdesk / IT Support roles
- Strong knowledge of macOS, Linux, and Windows operating systems
- Hands-on experience with hardware (desktops, laptops, printers, servers)
- Experience with tools such as Microsoft Azure, Kandji, JamfCloud, Google Workspace, Freshservice, Zoom, Slack, and more
- Solid understanding of IT and cloud environments
- Knowledge of networking protocols - advantage
Personal Attributes
- Team player with the ability to both take initiative and support colleagues
- Highly motivated, proactive, and service-oriented
- Strong communication skills
- Fast learner with strong attention to detail
- Excellent analytical and problem-solving abilities
- Willingness to work flexible and sometimes long hours as workload demands.
- IT certifications - advantage
- Fluent in both Hebrew and English
- Willingness to work on-site from our Tel Aviv office, 5 days per week.
Why Claroty? Our Culture and Benefits:
- Claroty is a people first company. With strong bonds amongst the team, we believe in prioritizing personal care and support over work, confident that results follow from a harmonious environment. We celebrate professional and personal successes, committed to fostering a diverse and inclusive space.
- Stability, we demonstrate continued growth over the past few years, raised over 700M$ from top tier investors, we have top tier board members and our products are sold worldwide, over 1000 customers.
- We understand the importance of maintaining a healthy work-life balance, and encourage people to take the time they need to rest and prioritize their mental and physical health. We also provide a biannual “ClaroBreak”, a company-wide long weekend shutdown so we can all rest, recharge and spend time with our loved ones.
- We care about your development. At Claroty, we prioritize excellence and uphold high professional and ethical standards. We encourage career growth and exploration within the company, facilitated by biannual performance reviews, feedback sessions, and individual development planning, complemented by professional courses.
- We believe in transparency and openness. That’s why we regularly hold company all-hands, town hall meetings, and “Coffee with the CEO” sessions. We also conduct round table sessions and employee satisfaction surveys, to keep a pulse on what matters most to our team members and make our culture the best it can be.
- While we have physical offices in New York, Tel Aviv, London and Singapore, we also embrace a hybrid working culture. This flexibility allows us to tap into a diverse talent pool and enables our team members to work in a way that suits their individual preferences and circumstances.
Claroty is an equal-opportunity employer committed to fostering a diverse and inclusive work environment for all. We encourage applications from candidates of ALL diverse backgrounds, and special accommodations are available upon request in all selection phases.
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