Portfolio Careers

Latch was founded in NYC a decade ago with a vision to create unparalleled experience for residents through hardware and software. Now after 100+ million unlocks, we're continuing that vision to transform how people interact act with spaces everywhere.

Our mission is to unified access to spaces, services, and experiences that redefine the way we live, work, and connect. We do this by combining software, products, and services into a holistic platform that makes spaces more efficient, enjoyable, and profitable.

Recently, we've acquired Honest Day’s Work, propelling us toward a seamless residential ecosystem. Think empowered building owners, operators, and residents with secure access.
Led by CEO Jamie Siminoff's visionary expertise, we're shaping the future of spaces.

About the Role:
As an Account Operations Specialist at Latch, you will play a critical role in maintaining the accuracy and integrity of our account records.

Responsibilities:

• Managing and executing account terminations, ensuring all procedures are followed and records are updated accurately.
• Updating account records during management and ownership changes to ensure our data remains current and reliable.
• Creating new properties within our system, meticulously checking for duplicates to maintain data integrity.
• Collaborating with various teams to resolve any issues related to account operations, ensuring a seamless experience for our customers.
• Communicating effectively with internal stakeholders and customers to address and resolve inquiries related to account operations.
• Prioritizing and organizing multiple tasks to ensure efficient workflow and timely completion of duties.
• Adapting communication styles to suit different customer needs and situations, providing exceptional customer service.

Qualifications:

• Attention to Detail: Demonstrate a meticulous approach to ensure accuracy in all aspects of financial and operational data.
• Problem-Solving Skills: Identify issues and provide effective solutions while collaborating with internal teams.
• Critical Thinking: Break down complex information into smaller, manageable parts to understand and address issues effectively.
• Prioritization and Organization: Effectively prioritize tasks, multitask, and organize work efficiently.
• Communication Skills: Exhibit strong verbal and written communication abilities.
• Customer Service: Listen and comprehend customers' needs and expectations to provide excellent service.
• Adaptability: Adjust communication style to suit different customers and situations.
• Self-Starter: Work independently and proactively without needing constant supervision.

• Experience in a call center environment, customer facing role
• Account management experience.
• Proficient in data entry.
• Familiarity with Salesforce.
• Skilled in cross-functional collaboration.

Joining us means:

• Having teammates all over the world in the US, Argentina, Mexico, Italy, Uruguay, Portugal, and Spain.
• Collaborating in a fast-paced environment where you can apply what you have learned in new challenges, and, more importantly, grow your career.
• Being encouraged to invent and innovate within your role and working in a company where calculated risk-taking is highly encouraged and thinking outside the box is a must.

We embrace diversity and strive to create an inclusive and equitable environment for all.

• Communications from Latch or Door will always come from @latch.com or @door.com. Do not accept a job interview invitation with Latch or Door from anyone who does not contact you through an email that comes from @latch.com or @door.com.
• Latch never interviews candidates via Skype or in writing where you do not see the interviewer. All of our interviews happen either by video or in person.
• We will never offer you a job based on a single conversation with someone claiming to be from our People organization. In all of our job interviews, you will always speak, by video or in person, with the hiring manager for the position.
• Do not share your sensitive personal information with anyone who purports to offer you a job at Latch or Door unless you verified that the offer is from Latch or Door (check email senders addresses). We will never ask you for your bank account information or your mother’s maiden name during the interview process.
• We will never ask you to purchase any equipment with a promise that we will reimburse you after you begin working for us.
• If you believe you were a victim of a job scam, you may report it to the FBI: https://www.ic3.gov/.